Faqans Smart ITC


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What is SMART ITC service of BSNL?

SMART ITC Service enables a subscriber to make calls from a prepaid account linked to his telephone number. Unlike the prepaid card ‘ITC’ service, where the authentication is done every time through a 16-digit PIN the authentication of SMART ITC is linked to his telephone line & the user is not required to dial the Account number/ PIN for authentication making it simpler to use.

What are the features of SMART ITC service?

SMART ITC service offers prepaid facility on fixed line, Easy de-linking from telephone line when prepaid is not required on any number, No need to dial Account number/ PIN every time you make a call, STD/ISD Facility, On Line balance enquiry, ‘Follow on feature’ on no reply, busy and called party release to dial another number, Easy recharge and no problem of bills, Free Level 1 service like 100, 101, 102 etc. available, Free Level 1 IN services which are free to end-customers like Free Phone etc. are available

Which type of Recharge coupon should I purchase?

You should purchase SMART ITC recharge coupon as per your Account profile only.

Can SMART ITC service be accessed only from Fixed Line?

SMART ITC service can be accessed from Fixed Line as well as WLL networks. However BSNL will announce from time to time the type of exchanges from where this service shall be available. Presently it is available from OCB-283, AXE-10, EWSD, 5ESS and E10B type of exchanges.

How shall I attach my line to my account?

Dial 1806 345 (for East & North zone) and 1806 233 (for west & south zone account cards), after which you will be prompted for Account number –dial account number. Then you will be prompted to dial the PIN – dial the PIN. Then dial 9 followed by hash# to access main menu management feature. Dial service number 4 to attach your line, dial ‘1’ to continue.

How shall I use my account from other fixedline (Remote Access) ?

Dial 1806 345 (for East & North zone) or 1806 233 (for west & south zone account cards), after which you will be prompted for Account number –dial account number. You will be prompted to dial the PIN – dial the PIN. Then you will be asked to dial destination number – dial destination number followed by hash.

What are different dialing procedures using SMART ITC ?

Express access from the attached fixedline –Dial 1805 345 (for East & North zone) or 1805 233 (for West & South zone account cards) followed by destination number. No need to dial account number & PIN authentication. For this purpose attach your telephone line to the account using the menu management feature. Remote access from any fixedline - Dial 1806 345 (for East & North zone) or 1806 233 (for west & south zone account cards), after which you will be prompted for Account number –dial account number. You will be prompted to dial the PIN – dial the PIN. Then you will be asked to dial destination number – dial destination number followed by hash.

What can I do with Menu Management options?

You can change your PIN, enable/disable PIN, attach or detach your line (CLI), select languages, know your credit in the Account, recharge your account etc.

How can I access the Menu?

You can access the menu in two ways: (1) from attached fixedline - You need to dial 1805-233-1284# to access the menu. (2)from fixedline not attached - dial the remote login code 1806 345 (for East & North zone) or 1806 233 (for West & South zone account card) after which you will be prompted for Account number –>dial account number. Then you will be prompted to dial the PIN –> dial the PIN. Then dial 9 followed by hash# to access main menu management feature.

What are the various Menu Management options?

The menu is operated by dialing service option for various purposes as follows: (i) For language selection modification dial ‘0’ (ii) For PIN Management dial 1 (Then in sub menu dial 1 to change the PIN and 2 to enable or disable PIN) (iii) For Recharge dial 2 (iv) To know your account balance, dial 3. (v) For account attachment/detachment dial 4 (vi) For Help dial 5. (vii) For Remote access enable/disable dial 6 (viii) For redial dial 7.

What features will SMART ITC service provide me?

The customer has the option of making both prepaid calls (through his SMART ITC account) as well as postpaid calls(directly).

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