Billing


How to get a duplicate bill ?

Duplicate Bills indicating the bill amount can be obtained from the Customer Relations Officer of your Zone. The same can also be obtained from the Accounts Officer Telephone Revenue of your zone. No fee is levied for this facility. Details of the outstanding bills can also be known through Interactive Voice Response Systems (IVRS) wherever installed.? Fax image of the bill can be obtained through IVRS.

How to get rental rebate ?

Rebate in rental is provided suo-moto to subscribers when the services are interrupted over a prolonged period due to departmental reasons.

Proportionate rental rebate will be given when the service is interrupted for a period ranging from 7 days to 14 days

30 days rental rebate will be given to subscribers when the service is interrupted for more than 15 days but less than 30 days

Pro-rata rental rebate will be given when the service is interrupted for more than one month.

In all these rebate cases there will be corresponding reduction in the number of free calls allowed.

If rental rebate is not given automatically, the subscriber can represent to the Divisional Engineer (Internal) of his telephone exchange.

How do I get reconnection after disconnection ?
  • If the reconnection is requested within 3 months from the date of disconnection, reconnection will be allowed by the Customer Relation Officer after collecting the bill dues.The reconnection charge will be levied through subsequent telephone bill.The reconnection is likely on the same day or the following day.
  • If it is more than three months, the cable pair and indicator number are not guaranteed. However, if he apply for reconnection, it will be processed by the concerned AO(TR) after collecting all the dues including reconnection charges. The security deposit will also be reviewed and further demanded wherever necessary.
  • In case of more than 6 months, such lines are treated permanently closed. However, under the discretionary powers vested, the Deputy General Manager concerned may approve for reconnection in which case the intervening rental is also to be levied in addition to pending bills, reconnection fees and security deposit if any In cases falling under (b) and (c)the reconnection AN (NPO) will be issued to the field units for reconnecting the line.
Where do I get details about Outstanding Bills ?

Outstanding telephone dues can be obtained from the Customer Relations Officer of your zone. The same can also be obtained from your Accounts Officer Telephone Revenue of the zone if the bill is outstanding for more than 3 months. Details of the outstanding bills can also be known through Interactive Voice Response Systems (IVRS) wherever installed. Fax image of the bill can be obtained through IVRS.

What is the due date of issue of telephone bill

Telephone bills are issued to customers by the Heads of Secondary Switching Areas(SSAs).The dates can be ascertained from the Heads of SSAs. The Telecom Circles/Metro Telephone Districts now decide the date schedule for issue of telephone bills keeping in mind the twin objectives of better customer service and improved collection efficiency.

What is the periodicity of bill ?

Customers making more than 3000 calls in a month are presently billed monthly, and all others are billed bi-monthly.

What is the payment procedure for the bills
  • Telephone bills can be paid by customers before the "pay_by_date" in cash or by local demand draft/cheque or moneyorder, at any of BSNL's cash counters, customer service centres, CTOs/DTOs etc., located within the concerned SSA. The payment of bill after pay_by_date is restricted to specified collection centres only.
  • The customers are also permitted to pay their telephone bills in any of the authorised post offices (including branch post offices) and Nationalised/Scheduled banks in the SSAs upto the "pay_by_dates" printed on the bills. They may also make such payments for a limited period beyond the normal "pay_by_date" in certain banks/post offices that are specified by the Head of the Circle concerned.
What is the time allowed to pay the bill ?

The customer is required to pay the bill by the "pay-by-date" printed thereon, the pay-by-date at present is 21 days from the date of issue of the bill.

Are there hassle-free modes of payment of bills ?

Yes. Voluntary Deposit(Revolving Account System) and Electronic Clearance Service (debit) schemes, also enable the customer to pay telephone bills without visiting a cash counter or collection centre. The deposit in the former scheme earn simple interest at an attractive rate of 9%p.a (2002-03) and in the later scheme customer earn a discount @ 1% of the value of bill(excluding service tax component) subject to a maximum of Rs.1000/-(Rupees One thousand only).

What is the present rate of Service Tax ?

Service tax on Telecom Services is levied at the rate of 12.36% inclusive of Education Cess.

What is the timeframe for settlement of an excess metering complaint ?

An excess metering complaint is normally required to be settled within 2 months.

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